In most cases we can get any Japanese or European brand/part for you. If you're looking for a brand you do not see listed on our site, you can always give us a call or send us an email and we can look further into it for you.
This is a fairly new issue and annoyance that we're noticing and dealing with.
This is due to Google's recent 2022-2023 search algorithms update for online shopping/stores. Google search results is not paying attention to items in our store that are set to Special Order. Google thinks because an item is live, it is in stock, and that is a false-positive.
We highly advise customers to pay attention to what our product pages show for ship time ETA's and NOT to what Google's false-positive results are showing. Especially for big ticket items such as race seats, any brand body part (bumpers, hoods, fenders, skirts, etc), and wheels.
Most of our special order items will have a 'Please contact us for availability' notice listed at the top of item description.
Yes we do.
International shipping rates are not always correct through the website. Thus, contacting us for an accurate international shipping quote is HIGHLY RECOMMENDED. Keep in mind that international shipments sometimes require special payment methods as well so it is always best for international customers to contact us before hand. Also keep in mind that Import Duty/Tax is not pre-paid by Art of Attack. Import Duty/Tax is paid by the customer when the parcel(s) land on their respective international territory by the shipping carrier we use.
Methods of payment accepted at Art of Attack depends on your location.
Domestic Orders (U.S.):
Art of Attack accepts major credit cards including VISA, MasterCard, American Express, and Discover. All credit card purchases are verified using your billing address for your protection. If would like us to ship your order to an address other than your billing address, please call your credit card company to add additional shipping addresses to your account. Your credit card will be charged only after your order is shipped.
Art of Attack also accepts PayPal. If you are using PayPal as the method of payment, your PayPal account MUST be VERIFIED with a CONFIRMED address. NO EXCEPTIONS.
Affirm
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees. Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.
Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
International Orders: (Outside of U.S.)
We accept wire transfer and PayPal. If paying by PayPal, your PayPal account must be VERIFIED with a CONFIRMED address. Only certain countries can meet these PayPal requirements. Please contact us for payment instructions.
We DO NOT accept credit cards as a method of payment if you are outside of the U.S. NO EXCEPTIONS.
We work with most major shipping companies like USPS, FedEx, UPS, DHL, OnTrac, and more. Depending on where your order is going, what size and weight the box is, and a couple other factors, we select the best option for your shipment to be on it's way to you. If you do not want us to use a specific postal carrier for your order, you can contact us and let us know but you are subject to any additional fees or postal charges that may occur.
Estimated delivery times are listed on each unique item but most items usually follow this structure:
** The COVID pandemic may affect our normal delivery times**
- 1-3 business days (M-F) for order processing
- 1-7 days transit time for US Continental shipments
- 5-30 days transit time for International shipments
In the event that your item is going by freight shipping, we will send it with a variety of different carriers. We work with some of the biggest freight companies like R+L Carriers, XPO Logistics, Central Transport, and more. You will be notified on most all freight shipment with the carrier that is going to have your item(s) or we will reach out to you before hand to figure out the best way to get your goods on the way to you.
Unfortunately No. We cannot offer free shipping to Hawaii, Alaska, Puerto Rico or any other outlying U.S. Territories, or internationally. In SOME cases, we can offer free shipping for smaller items to these places but if you are unsure if your order to these locations will ship for free, it is always best to contact us first.
Art of Attack is willing to offer a price match with all major competitors. We do not match prices that are based on old MSRP or MAP (Minimum Advertised Price) prices. We also cannot price match eBay auction listings.
To Request a price match, feel free to visit our Price Match Page
After your order has been placed with Art of Attack, you will be emailed an order confirmation. This confirmation email will have a link to show you the tracking number and status of your package overall. You will also receive an email when your order has shipped to notify you of the tracking number.
We contact customers usually after every order has been placed just to give you the most accurate ETA. If in the case an item you ordered is backordered, you will receive an e-mail or call and we can proceed with the order and provide you an ETA or cancel it outright with no penalty.
Because your card is charged the moment you place the order, it is sometimes best to contact us before placing the order so we can verify stock and ETA. If you are looking to order an item that is backordered or will take some time, don't hesitate to check out our Deposit Program where we can help you get what you want on order without paying everything up front.
Returns:
Returns are accepted for 30 days after purchase. Items must be unused, in brand new condition and in unopened, original packaging. Returns are subject to a restocking fee of 25% and you are responsible for return shipping. After 30 days we can not accept refunds or exchanges.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Special Order items
Orders that are being placed on a deposit-basis are subject to the same penalties as a special order item. This means that there are no cancellations of items ordered using this method once the order has been processed. In the event that you do not pay the remainder of your balance after 90 days from the date Art of Attack receives the item(s), Art of Attack reserves the right to retain your deposit.
To complete your return, you must show a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Cancellations:
Cancellations are subject to a 5% fee. Cancellation means you are canceling an order BEFORE it has shipped from our facility. Once the item has left our facility it is treated as a return. This excludes special order items; if we have already placed an order for a special order item it cannot be cancelled.
Refunds:
Once your return is received and inspected, we'll send you an email to notify you that we have received your returned item and update you regarding the status of your refunds approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-14 business days.
If you have any other questions about the Refunds policy, please refer to our Refunds Page.
We do. We love to help other businesses grow so if we can help supply your business, whether it is also a parts retailer or auto shop, we can assist you. For more information about becoming a wholesaler through Art of Attack, feel free to email us at sales@art-of-attack.com
Yes, definitely. When making a purchase on our web store, please select the "Will Call/Pick Up" option to avoid any shipping charges. Our storefront is open Monday through Friday from 9am to 5pm, except on certain holidays, and we are closed on weekends. We usually post on social media if we will be having a closure for a holiday or any other reason but it is best to call ahead to see if we will be open the day you intend to drop by.
We are open to different types of sponsorship agreements on FULL BUILDS that align with our beliefs in using only authentic and high quality parts. If you are interested send a sponsorship proposal to customerservice@art-of-attack.com.
While we aren't always hiring, we are always accepting resumes. Feel free to submit your resume to sales@art-of-attack.com and we can let you know if we are hiring currently or keep your resume on file for future reference. We will respond to your email, whether or not we are hiring at the current time.
